Free Shipping When You Order 16+ Food Rolls - All Treats & Chews Ship Free

Frequently Asked Questions

New to CountryPet Naturals or simply looking for an answer to your question? You're in the right place! Below is a compilation of the questions we are asked most frequently.

Can't find the answer to your specific question or want more information? No problem, please call us at +1 800.454.7387 or click here for other ways to get in touch. Our Customer Care team is standing by ready to help!

Choosing CountryPet Naturals

+ Is CountryPet Naturals raw?
+ Why does it look raw?
+ What does pasteurized mean?
+ Do you use HPP?
+ Where is CountryPet Naturals made?
+ Where can I purchase CountryPet Naturals?
+ Is it suitable for all life stages?
+ My dog has special dietary restrictions, can I feed him CountryPet Naturals?


+ Are all CountryPet Naturals ingredients sourced from New Zealand?
+ Is CountryPet Naturals all natural?
+ Is CountryPet Naturals organic?

Using CountryPet Naturals

+ How do you ship frozen food?
+ How should I store CountryPet Naturals food?
+ How should I defrost Naturally New Zealand food?
+ Once defrosted, how long does it last?
+ What if my pet is unable to finish a whole roll?
+ How many portions are in each roll?
+ What is the best way to switch to an all CountryPet Naturals diet?
+ Once served, how long can it be left in my pet's bowl?


+ Can I get free shipping?
+ Do you have samples available?
+ Do you have a breeder's program?