Frequently Asked Questions

New to CountryPet Naturals or simply looking for an answer to your question? You're in the right place! Below is a compilation of the questions we are asked most frequently.

Can't find the answer to your specific question or want more information? No problem, please call us at +1 800.454.7387 or click here for other ways to get in touch. Our Customer Care team is standing by ready to help!

Naturally New Zealand™ Food Rolls

+Is it raw?
+Why does it look raw?
+What does pasteurized mean?
+Do you use HPP?
+How should I store Naturally New Zealand food?
+How should I defrost Naturally New Zealand food?
+Once defrosted, how long does it last?
+What if my pet is unable to finish a whole roll?
+Once served, how long can it be left in my pet's bowl?
+ Where are the ingredients sourced from?

About CountryPet Naturals

+Where is CountryPet Naturals made?
+How do you ship frozen food?
+How many portions are in each roll?
+What is the best way to switch to an all CountryPet Naturals diet?
+Are CountryPet Naturals food rolls suitable for all life stages?
+Is CountryPet Naturals all natural?
+Is CountryPet Naturals organic?
+My dog has special dietary restrictions, can I feed him CountryPet Naturals?


+Can I get free shipping?
+Do you have samples available?
+Do you have a breeder's program?