Everyone at CountryPet Naturals is committed to making sure customers and their pets are satisfied with our products and happy with their purchases. In the event that there is a problem with any of our products, please contact us for a refund within 30 days of your purchase date. We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return and refund policy that does not confuse or frustrate us.
Due to the high cost of shipping, we never ask our customers to return products to us, especially frozen food items. Instead, we ask that you donate any unspoiled and unopened food to your local animal shelter. We stand by the quality of our products and would much prefer they are used to feed an animal in need, rather than go to waste.
So just how can we do this? That answer is easy. CountryPet Naturals pet food and treats are comprised of high quality ingredients. We take great pride in our products and are very confident that your pets will fall in love with our food just as ours have. That said, food safety and customer satisfaction are our top priorities, so in the rare case there is an issue, we are happy to provide a replacement or refund.
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth replacement or refund process.
To be eligible for a refund or replacement, we require a valid order number or proof of purchase. If items are damaged in transit, please note the condition of the packing materials and provide a photograph is possible. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Please do not send your purchase back to us.
We will replace or refund all product in the event that the shipping carrier (FedEx or UPS) damages or delays delivery to such a point that the food is spoiled and cannot be used. We will refund up to eight frozen food rolls to first-time customers in the event their pet(s) will not eat the food.
Email email@example.com or call toll free 1-800-454-7387 to speak with a Customer Care team member.