Do you offer free shipping?
We offer free shipping on a minimum of 24 rolls (three cases) or more of our pasteurized frozen food rolls.
Our premium Fish Oil food toppers ship free also.
When should I expect my order?
Most of our shipments are sent out on Mondays to be delivered the same week (Tuesday - Friday). Orders need to be placed by 9:00 pm PST Sunday. Saturday delivery is available upon request if you live in an area served by FedEx Ground on the weekend; please contact our customer care team for assistance.
Trying our Naturally New Zealand frozen food for the first time?
Due to the nature of our product being frozen, it is very expensive to pack and ship. However, we do offer free shipping to all customers who order two cases or more.
For new customers, we understand ordering 16 food rolls for your first order can seem a little daunting. Don't worry, we are here to help! If you have not ordered from us before, simply sign up for our newsletter to receive free shipping on your first order of only 8 rolls. We are so confident your pup or kitty will love our food that we will absorb the shipping cost.
Who will be delivering my order?
We use both FedEx and UPS for our shipments, depending on where product is being shipped to. For our frozen food line, our team will pack it carefully with enough dry ice to keep it frozen during shipping. It will then be handed over to FedEx or UPS for home delivery. Once FedEx or UPS has picked up your package, we will send you a shipping confirmation email and tracking number.
Do you require a signature?
For your convenience, your package will be delivered to your door without requiring a signature. There are certain addresses where FedEx or UPS may designate a signature as being required. In those rare instances, a notice will be left on your door requesting permission to leave your package the next day.
Where do you ship to?
At this time, we ship only within the Continental U.S. excluding APO/PO Boxes. If you need any support with shipping your order then please contact us. We can also assist with arranging FedEx Air delivery to Alaska and Hawaii, but ask that you please contact us for a quote before ordering.